How do I cancel my order?

To cancel an order, you must email Support@Petnet.io with the subject line “Cancel Order”.

Please provide the following information.

  • Email used for purchasing the SmartFeeder
  • First Name and Last Name
  • Order number that was given in your payment confirmation email.

If your order has been shipped out before you’d like to cancel your order you must contact FedEx for more information on how to refuse the delivery.

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