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What do I do When the SmartFeeder will not Stop Dispensing Food?

If your SmartFeeder continuously dispenses food without stopping, there are a few things you can try to resolve the issue:

  1. First, push the Manual Feed Button - this will cancel a feed that is in progress.  
  2. If that does not stop the feeder from dispensing, pull the bowl out of the Feeder - that will disconnect the SmartFeeder and cancel a feed that is in progress.
  3. Once the feeder has stopped dispensing food, check that the USB cable is securely plugged in
  4. Finally, reinsert the bowl into the feeder and try dispensing another feeding.  
  5. If the issue occurs again, please contact our Customer Support Team at support@petnet.io or at (855) 738-4650

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