Connecting your Petnet SmartFeeder to WiFi at home is simple. For your convenience, we created this video outlining the easy steps it takes to connect the SmartFeeder to WiFi, in case you run into trouble.
Below is a written description of how to connect your SmartFeeder to WiF, in case you’re more of a reader than a listener.
Before we can connect to WiFi, there are three important things to consider.
You need to have WiFi set up in your home
2. Phone placement
Where you place your phone during WiFi setup is important. You’ll need to place it over the sensor on the left side of the bowl, not on the right side where the lights will start flashing (this comes later).
3. Bowl lights
You’ll need to read the lights on the SmartFeeder bowl to help you understand when a WiFi connection has been successfully made.
Now, let’s break it down.
Remove the SmartFeeder bowl from the base.
Make sure your phone is connected to WiFi
Make sure your phone doesn’t have any privacy settings on
Login to the Petnet app
Lay your phone down on the left side of the SmartFeeder bowl
If you do not get the green light, make sure these steps were completed:
If you’re still having issues connecting your SmartFeeder bowl to your WiFi router, it may be an issue with WiFi. Most likely, you’ve connected to a 5GHz network instead of a 2.4GHz. Don’t worry, we’ve included some quick troubleshooting tips below to roll through with.
1. Check that your network name and password (case-sensitive) are correct.
2. Look at your Wi-Fi settings and make sure it’s operating on a 2.4 gHz network.
3. Check to see if you have any firewalls activated.
4. Look for your DHCP settings on your router. Check that the TCP 31314 port is open.
Still having trouble connecting your SmartFeeder to your router? Please contact our Customer Support Team at email@example.com or at (855) 738-4650.